The results are in and Britain’s best – and worst – furniture shops have been revealed. Unsurprisingly the household names have all got a seat at the top table, with John Lewis, Marks and Spencer, and Swedish firm Ikea, all vying it out for the top spot. If it’s oak panelled wardrobes or flat pack bunk beds you need, then Britain’s shops have it all.
Customers were asked by consumer website Which? to rank companies out of five on product range, quality, staff knowledge, packaging, delivery, after sales service, Covid safeguarding, and value for money. With the results in you won’t be surprised by who made the top ten, but you might be a little shocked by the rankings.
Amazon only just sneaked into the top ten with a 78% rating, pushing Next, Matalan, and Wilko, down the ratings table, mostly on account of their three star average on the amount of packaging they use. Furniture giant Ikea could only make eighth with an 80% rating after it was let down by a three star rating on its website.
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TkMaxx and Marks and Spencer also made the cut for top ten, while John Lewis lead the way with an 85% rating. Customers at John Lewis especially loved the quality, delivery, and after sales care. Here’s the full list of Britain’s top ten furniture companies:
- John Lewis
- Little White Company
- Marks and Spencer
- TK Maxx
Unfortunately the poll also revealed a few stragglers in the furniture business, among them dedicated furniture sites like Furniture Village and Furniture123. It might not come as a surprise to see discount stores like Poundstretcher and Poundland in the bottom ten because they tend to offer low quality products at unbeatable prices. That’s why customers gave them a respectable four stars for value for money.
The same can’t be said for House of Fraser which markets itself as a department store like John Lewis. However, with a 68% rating, it was clear customers were less than impressed with their offerings. They particularly hated the website – giving it three stars – and the delivery – which they also gave three stars.
At the bottom of the pile was Sofology, a company selling luxury sofas in-store and online. They earned just a 60% rating, with a maximum of three stars on all categories. When it came to deliveries and Covid-19 measures customers were even less impressed and handed out two stars for each. Here’s the worst of Britain’s furniture stores in full:
- Furniture Village
- House of Fraser
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Hello, I am a news reporter for MyLondon. I cover stories across the capital every day.
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